Ordr, the commerce intelligence layer for live experiences, today announced the appointment of Garret Reed as Executive Vice President of Client Success. Reed will own the client experience across the Ordr platform, from onboarding and implementation through long-term account growth.

Reed brings more than four decades of experience in the payments industry across merchant acquiring, payment gateways, operations and client relationship management. Earlier in his career, he held senior leadership roles at Elavon and Southern DataComm, where he personally managed payment relationships for hospitality brands including Marriott, Ritz-Carlton, IHG, Hilton and Hyatt. He then co-founded Tenerum Payment Gateway, where he spent 13 years leading sales, relationship management, account management, operations and support. Most recently, Reed served as Executive Vice President at ValPay, managing a portfolio of more than 75 enterprise accounts processing over $4 billion in annual transaction volume.

“Garret has spent over 40 years making sure the biggest names in payments and hospitality never had to wonder who was taking care of them,” said Ryan Bott, CEO of Ordr. “He has run the client side of hundreds of billions of dollars in processing volume, and the retention numbers followed him everywhere he went. As Ordr grows across teams, hotels and the businesses around them, Garret is the leader who makes sure every client feels like our only client.”

As Executive Vice President of Client Success, Reed will lead onboarding, implementation and account management for Ordr’s clients, bringing the service standard he built with global hospitality brands to every organization on the platform.

About Ordr

Ordr is the commerce intelligence layer for live experiences. Founded in 2021, Ordr unifies disconnected ticketing, CRM and payment data on one ledger and turns it into revenue for the teams and organizations that run live events. Ordr’s clients and partners include the Vegas Golden Knights, Pittsburgh Penguins, Ottawa Senators, Chicago Sky, Orlando City SC, BC Lions, OEG Sports & Entertainment and Resorts World Las Vegas. Ordr is headquartered in Salt Lake City. For more information, visit ordr.io.

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